Before You Move
- Ask for recommendations from neighbors, friends, and relatives regarding the mover and broker.
- Obtain estimates from at least three movers or brokers and compare cost and all other services to be provided by the companies.
- Check to determine whether the interstate mover and broker is registered with FMCSA and has a U.S. DOT number.
- Check with the Better Business Bureau regarding the mover and broker.
- Obtain the booklet Your Rights and Responsibilities When You Move from the mover and broker.
- Find out what the mover’s responsibilities are for damages that may occur to your belongings.
- Ask if the mover and broker have a dispute settlement program.
- Find out how and when pickup and delivery of your household goods will occur.
- Ask the mover and broker how they can be contacted before the move, during the move, and after the move.
- Adequately insure your belongings.
Moving Day
- Carefully read the information on the estimate, bill of lading, inventory, and all other completed documents before you sign them.
- Accompany the movers as they inventory your household goods and resolve any questions regarding the condition of materials being moved.
- Inform the driver and the moving company of how you can be reached during the move.
- Be present to answer questions and give directions to the movers. Stay until they finish
- Give the driver directions to your new house
- Before the moving truck leaves, take one final look throughout the house to make certain nothing has been left behind
- Keep the bill of lading until your goods are delivered, the charges are paid, and any claims are settled.
Delivery Day
- Pay the driver, according to the terms of your written binding or non-binding estimate, before your goods are unloaded.
- Be present to answer any questions and give directions.
- Supervise unloading and unpacking of your goods.
- Note on the inventory list all boxes or items that are damaged or missing before you sign any documents.
